By Outsourcebar Editorial Team · Reviewed 1 August 2026 · 8 min read
Agree the contractual position first
A mutual non-disclosure agreement, a statement of work and, where personal information is involved, a data-processing agreement should be in place before access is granted.
Be specific about access to personal information
A UK organisation remains responsible for selecting a lawful arrangement for transferring or providing access to personal information. A contract alone does not make every arrangement lawful.
Set the working-hour overlap deliberately
Decide how much of the UK working day needs live cover, and write it into the scope rather than assuming it.
This article is general information and does not constitute legal, regulatory or professional advice. Obtain your own advice on data-protection arrangements.